Terms & Conditions
Store Terms & Conditions
We guarantee the highest standards of quality on fresh foods. Our normal practice is to re-deliver free of charge, or apply a credit, when a quality issue is reported.
Returns and Credits
To make a claim for an incorrectly supplied item, unsatisfactory substitution or a quality issue, please call Customer Service on 02 9560 6721 or email Customer Service as soon as possible after delivery.
Credits for non-perishable items will be applied to your shopping account upon return of the goods.
Discounts, Sales & Promotions
Products already on sale will not be subject to a further discount even if included in a promotion.
Entry to a home or workplace
It is our policy that our delivery drivers do not to enter a home unless an adult is present.
Substitutions
Sometimes products you have ordered are unavailable that day. We do our best to contact customers by phone to ask for directions on substitutions.
We try to provide a suitable substitution but if you are not satisfied with any substitute provided, please contact us.
If you don't want us to substitute any particular item , or your whole trolley, indicate this in your checkout trolley prior to payment.
Cancellation policy
Please note that orders are confirmed once they pass through checkout. Orders cancelled after the checkout process may incur a cancellation fee
Disclaimer
We reserve the right not to supply a product listed in the online catalogue due to pricing or availability issues. In this situation, a substitute of greater value may be provided where available. If a product of greater value is not available, a substitute of lesser value may be provided and the customer account credited with the difference between it and the product ordered. If no substitute is available, or if the customer has elected not to receive substitutes, a credit will be applied to the customer's account.
Limitation of Liability
We do not warrant or guarantee:
-the accuracy or completeness of any information available on this Website
-that access to the Website will be uninterrupted or error free
-that any defects will be corrected immediately
-that the Website will be free from viruses or other contamination
Except where prohibited by law, we will not be liable to you for any loss, damage, liabilities or claims and expenses that you may suffer due to use of the Website, including use of any information on it.
Alcohol
Under the Liquor Act 2007, it is against the law to sell or supply alcohol to, or obtain alcohol on behalf of, a person under the age of 18 years
License No: LIQP770016754
BY ACCEPTING OUR TERMS & CONDITIONS YOU CONFIRM THAT YOU ARE LEGALLY ELIGIBLE TO PURCHASE ANY ALCOHOL PRODUCTS INCLUDED IN YOUR ORDER
We reserve the right to not sell alcohol to anyone that doesn't comply with the above requirements.
Note: You use the internet and the Website at your own risk.